Shop Policies

Thanks for visiting! Each item for sale here is handmade by me in my backyard studio. If you see something you like but would like modifications, please contact me to find out what is possible. I enjoy custom work!

US SHIPPING

Standard USPS First Class shipping is FREE on all orders $50 and over!

US orders ship via USPS First Class or Priority Mail Service. If you prefer another shipping method, please let me know and I will send you a shipping quote.

My one-of-a-kind pieces and ready-to-ship beads and wine glass charms usually ship within 3 days of your order. 

My custom, made-to-order pieces usually take about a week for me to create, but please allow up to 10 business days for them to ship, especially before major holidays. 

If you purchase custom and ready-to-ship pieces in the same order, all items will be shipped together when the custom work is ready. If you need the ready-to-ship pieces sooner, please let me know and I will send you a shipping quote. 

INTERNATIONAL SHIPPING

I ship orders to Canada and everywhere else via International First Class Mail. The same shipping times above applies. Delivery time varies and can take from 1 to 4 weeks. If you would like to upgrade to Priority or Express Mail or would like insurance for your package, please contact me for a shipping quote. I cannot be responsible for packages lost in the mail. Orders that are $50 and above receive free International First Class Mail shipping, however, any customs or other fees incurred at the time of delivery is at the discretion of your country’s tax regulations and are the responsibility of the buyer.

REFUNDS OR EXCHANGES

I want you to be completely happy with your purchase! All of my work is 100% guaranteed, both in quality and in your satisfaction. I want you to enjoy wearing or using your new item for years to come. If it isn’t what you were expecting, you can return it. I’ll either refund your money or we will figure out an exchange.

Let me know within 15 days of receiving the item that you intend to return or exchange it. Once I receive it, I’ll credit your account for the purchase price or we can then discuss an exchange if that is your preference.

Please return the item in the same condition as it was received, preferably in the same packaging to protect it.

CUSTOM ORDERS

Custom pieces that you order from my Custom Jewelry section are refundable as long as I have not modified the piece, beyond the standard options, to meet your specifications. If I have worked with you to customize a piece, it cannot be refunded. Rest assured, I work hard to communicate up front about what you would like and what I can do, so we will get it right.

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